Returns

RETURNS

Orders placed online are eligible for return within 14 days (domestic returns) or 30 days (international returns) once purchase is received.

Refunds can only be provided by returning the product with a completed 'Returns Slip' which will be enclosed with your order. To obtain a copy of this form:
CLICK HERE

 

Refunds are offered on full price items from orders within 14 days of payment, given the Returns Slip has been completed and the item is in its original condition, unused.

To read our full Returns Policy Click Here.

ORDER CANCELLATIONS

Orders cannot be cancelled or amended once placed and you have received your order confirmation. Please follow the returns process if your wish to make changes to your order.

TYPOGRAPHICAL ERRORS

In the event that an item is listed at an incorrect price or with incorrect information, Worx Racing Components reserves the right to withdraw an item from sale, and to refuse or cancel orders.
Worx Racing Components will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be available.

RETURNS

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we will gladly accept a return of an unused item within 14 business days (domestic returns) or 30 days (international returns) once purchase is received. Items should be in the original condition and unused.

HOW DO I RETURN AN ITEM?

  • Enclosed in your Online Worx Order you will find a Returns Slip. This must be filled in and sent back with your return.
  • Fill in the Returns Slip with your Name and Order Number
  • Let us know the reason for the Return
  • Send your unused item to –

Australian Customers
Worx Racing Returns
Factory 10B
354 Brisbane Road
Arundel QLD 4214

USA Customers
Worx USA
9251 Orco Parkway Unit G
Riverside CA 92509

HOW WILL I BE REFUNDED?

We will credit your original method of payment minus original shipping charges and duties paid.

HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

Once your Return arrives within the warehouse please allow 10 business days for your refund to be processed. You will be notified by email once finalised.

 

CAN I RETURN A SALE ITEM?

All Sale Items purchased are final sale and cannot be returned. We do not offer Refunds or Exchanges on Sale Items.

WHAT IF I PURCHASE A FULL PRICE ITEM WITH A DISCOUNT CODE DURING A SALE?

You may return full priced items bought with a discount code for full refund of purchase price.

CAN I EXCHANGE AN ITEM?

If you have received a faulty item please email info@worx.com.au to arrange a replacement item.

WHAT IF I HAVE RECEIVED AN INCORRECT ITEM?

If you have received an item you did not order please email us at info@worx.com.au to arrange the dispatch of the correct item and return of the incorrect item.

DO I HAVE TO PAY FOR SHIPPING MY RETURN?

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it fully tracked for peace of mind.

FAULTY POLICY

Every product we send out is initially quality controlled, however, if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 2 months of purchase. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

RETURN POLICY

We will happily accept a return of an item which has not be used in anyway and is returned in it's original condition for a full refund. Please return within 14 business days for Australia/USA and 30 business days for International from the date you received the parcel. Sale items cannot be returned for a refund and are final sale. The Return shipping is payable by the customer and it is recommended to use a tracked method for safe delivery. Worx Racing Components are not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refund within 10 business days of the return arriving to our warehouse, followed by a confirmation email. Worx Racing Components reserves the right to deny a refund of the merchandise returned if they do not meet the requirements of our Return Policy.