SHIPPING RATES
Worx Racing Components will publish or display the current shipping rates on the websites as applicable.
Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Worx Racing Components.
Worx Racing Components reserves the right to change any or all of the following, at any time:
SHIPPING WITHIN AUSTRALIA
Online Orders for delivery within Australia are normally dispatched the same day or next business day, please allow 1-7 days for delivery. Please note, we are unable to deliver to PO Box addresses.
SHIPPING WITH USA
Online Orders for delivery within the USA are normally dispatched the same day or next business day, please allow 1-7 days for delivery. Please note, we are unable to deliver to PO Box addresses.
INTERNATIONAL SHIPMENTS:
Worx Racing Components ship to most destinations around the world. Please allow 7-14 days for delivery. Please note, we are unable to deliver to PO Box Addresses.
Worx Racing Components do not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
International customers will need to check with their local customs office regarding what, if any, duty you may be liable for when the order arrives.
Please note shipping rates do not cover any import liabilities that may be applied by the Government of the destination country.
By confirming your purchase, you are accepting responsibility for all Custom Charges incurred. You will be importing goods into your destination country. Worx Racing Components wishes to remind you that as the importer of goods you are legally responsible for any taxes, duties, and charges by your Government.
Worx Racing Components do not have any control over customs charges and are unable to advise what they will be, as it is based on your own country’s regulations and compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout. All charges are to be paid by the customer on delivery of order. Under no circumstances will Worx Racing Components accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.
DISPATCH OF ORDERS
Order are normally dispatched the same day or next business day subject to all ordered items being in stock.
If any items cannot be fulfilled from your order, we will contact you via email.
ACCEPTANCE OF GOODS
On receiving the order, the customer is responsible for inspecting the goods for fault or damage.
Should the items ordered not be of acceptable quality, it is the customer's responsibility to notify Worx Racing Components as soon as possible. Please see Returns Policy for more information.
PRICING:
Worx Racing Components reserves the right to change prices without notice.
All prices and orders are displayed and processed in Australian Dollars (AUD) and will include Goods and Services Tax (10%) for all orders being delivered within Australia.
30-day change-of-mind returns
Changed your mind? You can return an item within 30 days of delivery for a full refund, as long as it comes back in the condition we sent it:
This applies to all products, including sponsons and sale items. Sponsons must not have been mounted or have any sealant (such as Sikaflex) on them.
Return shipping is paid by the customer. Once we've received and inspected your return, we'll refund 100% of the item price to your original payment method.
Returns we can't accept
Wrong part for your ski?
Please contact us before fitting anything. If an item has been opened and turns out not to suit your ski, we'll look at each case individually, for example whether it was listed for the wrong model or ordered for the wrong ski.
Faulty or damaged items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If something arrives damaged, has a fault, or isn't what you ordered, contact us and we'll repair, replace or refund it. This applies to sale and Black Friday items too.
How to return an item
Email info@worx.com.au or call (07) 5563 1031 with your order number before sending anything back. Then send it to:
WORX Racing Components
U20, 25 Ourimbah Road
Tweed Heads NSW 2485, Australia
We recommend a tracked shipping service, as we can't be responsible for returns lost in transit.